Patient Satisfaction Survey for Hospitals
Patient Satisfaction Survey in Healthcare
How We Help Hospitals
- >> Our Surveys are reliable, valid, ensuring integrity of data analysis. Results you can trust.
- >> The results would be actionable, with focus on improvement. Nothing is ever perfect. It can always be improved upon, made better.
- >> Data will be fully secured.
- >> Survey Reports will be provided in an easy-to-read, organized form, either electronically or as a paper copy. It will be an easy reference and summary of the hospital's qualitative data.
- >> Critical issues will be highlighted to enable the Hospital quickly respond to customer concerns.
- >> The present surveys being offered are General Hospital Surveys, covering separately your Out Patients and In Patients in all areas of the Hospital including Pharmacy, Diagnostics, F & B, Emergency Care, Housekeeping, Hygiene and Cleanliness.
- >> Reports will highlight the critical issues needing improvement along with a graphical presentation all data collected and analysed. Select patient comments and their suggestions will also be captured and presented
- >> All survey results will be for use by the concerned hospital only, for internal improvement and to embark upon the journey of continuous improvement across the organization.
- >> We advise periodical conduct of these Surveys to help in constantly raising the benchmark for service quality within the Hospital.
Benefits of Patient Satisfaction Survey Program
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For Patients
- >> An opportunity of being heard by the hospital
- >> An opportunity to contribute to the quality of service
- >> Prompt redress of issues
- >> With easier appointment fixing, less waiting time
- >> Improved doctor interaction, more clarity in communication
- >> Increased staff courtesy & compassion
- >> Cleaner, more hygienic surroundings, better ambience
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For Hospital Management, Doctors and Staff
- >> An opportunity to understand patient expectations better
- >> Easy means for identifying areas for improvement
- >>Improvement in clinical performance
- >> Hospital is seen as a friendlier place
- >> Significant improvement in patient loyalty
- >> Increase in referrals
- >> Targets for improvement can be set
- >> Improved image in local community
- >> Opportunity for benchmarking Quality of service against national & international best practices
- >> Better Risk Management through 'early warning system'
The ACME PULSE Advantage
- >> Independent, unbiased Patient Satisfaction Survey Program
- >> Program meets the requirements of the NABH
- >> All areas of the Hospital are covered by the program
- >> Program designed to ensure a continuous monitoring of the Quality Improvement exercise is done
- >> Multi skilled healthcare quality team with exposure to multiple quality platforms
- >> Report will highlight most critical issues causing Patient Dissatisfaction at Hospital
- >> Graphical representation of individual areas along with attribute wise analysis to provide in-depth information
- >> Close interaction with the hospital management
- >> Project Goal: Continuous Improvement of Hospital Systems and Procedures
- >> Transparent and ethical practices
- >> Complete transfer of knowledge to Client
- >> Complete confidentiality of the reports, comments and incidents reported by the patients about the hospital
- >> Surveyors all qualified healthcare professionals with good multi-language communication and interaction skills
- >> Vast experience in Healthcare Sector. Leading Consultant in the field having assisted over 1400 Hospitals & Labs on various quality improvement exercises like the NABH, JCI and NABL etc. Also, Hospital Planning, Hospital Architecture Design, Feasibility Studies, Equipment Planning and Digital Health Support.
Our Clients
- >> Indo American Cancer Hospital, Hyderabad
- >> Sri Ramachandra Hospital, Porur, Chennai
- >> Sundaram Medical Foundation, Chennai
- >> Sankara Netralaya, Chennai
- >> Hinduja Hospital, Mumbai
- >> CHILDS Trust Hospital, Chennai
For More Information, Please Call / Whatsapp : 9789803259
The Patient should feel surrounded by a warm and caring environment in which the staff, clinical and non-clinical, have the time to fully attend to their physical and emotional needs. Our Program will help your Hospital be perceived as one passionately and meticulously focused on your patients, their families and guests.
Our latest Quality Improvement offering to the Indian Healthcare Sector is for addressing one of the most critical quality indicators mandated by the NABH, measuring Patient Satisfaction and running Programs for improving it.
ACME PULSE is our Independent - Third Party Patient Satisfaction Survey Program that would help your Hospital get an independent, unbiased assessment of the impact of quality of services on your Patients. It helps them listen to your Patients and to thus know which areas or services your patients are happy or not happy with and the improvement steps to be taken. It listens to your Patients through Feedback Surveys, their Reviews and Comments on Social Media. Unless we listen to them, how can we even hope to provide them the services they truly want. The Surveys have been designed to also help show hospitals to cut costs while maintaining the quality of services.
Patient satisfaction surveys are essential for Hospitals to monitor the quality of care they provide. Through the Surveys, they can find out what people really think about the Hospital and thereby take steps for improvement and to retain patients.
All Stakeholders - Patients, Doctors, Hospital Management, Staff, Employers, Corporates, the Government, Health Plan Administrators and Insurers are scrutinizing the delivery of healthcare from both a quality and cost perspective. Regular analysis of feedback provides all these Stake-holders methods to improve clinical performance and profitability by identifying the root causes of clinician and patient behavior, allowing action targeted directly at those root causes. The improvement is thus focused, through a deeper understanding of the patient's experience in each aspect of care, ensuring critical opportunities for improvement are not missed.
Feedback also helps in better Risk Management, through early detection and quicker responses, an "early warning system" for possible lawsuits.
