Patient satisfaction Management & Improvement

The Patient should feel surrounded by a warm and caring environment in which the staff, clinical and non-clinical, have the time to fully attend to their physical and emotional needs. Our Program will help your Hospital be perceived as one passionately and meticulously focused on your patients, their families and guests.

Our latest Quality Improvement offering to the Indian Healthcare Sector is for addressing one of the most critical quality indicators mandated by the NABH, measuring Patient Satisfaction and running Programs for improving it.

ACME PULSE is our Independent -Third Party Patient Satisfaction Survey Program that would help your Hospital get an independent, unbiased assessment of the impact of quality of services on your Patients. It helps them listen to your Patients and to thus know which areas or services your patients are happy or not happy with and the improvement steps to be taken. It listens to your Patients through Feedback Surveys, their Reviews and Comments on Social Media. Unless we listen to them, how can we even hope to provide them the services they truly want.

All Stakeholders - Patients, Doctors, Hospital Management, Staff, Employers, Corporates, the Government, Health Plan Administrators and Insurers – are scrutinizing the delivery of healthcare from both a quality and cost perspective. Regular analysis of feedback provides all these Stake-holders methods to improve clinical performance and profitability by identifying the root causes of clinician and patient behavior, allowing action targeted directly at those root causes. The improvement is thus focused, through a deeper understanding of the patient’s experience in each aspect of care, ensuring critical opportunities for improvement are not missed.

Feedback also helps in better Risk Management, through early detection and quicker responses, an ‘early warning system" for possible lawsuits.