Quality Management Systems for Ayurveda Hospitals and Treatment Centres is the need of the hour. Over the last 5 years especially there has been a phenomenal growth of Ayurveda based therapies like Panchakarma which are followed not just for treatment of diseases but also for preventive health care, resulting in large numbers of health centres and resorts coming up in India, many of them without adequate infrastructure and not providing authentic treatment, many of these even being manned by unqualified persons without basic knowledge of Ayurveda..
Quality Management Systems (QMS) in this sector will result in Standard Operating Procedures being developed and followed for administering the various therapies, to prevent deviations or misuse. A Quality Accreditation will also ensure as importantly that the minimum infrastructure in terms of qualified and trained man-power, space, equipment, indoor facilities and other basic amenities are available.
For example with regard to the staff, an accreditation will require that the treatments/therapies be done only under the supervision of a qualified physician with a recognized degree in Ayurveda (B.A.M.S.). The Panchakarma technicians (male and female) should have sufficient training and skill with appropriate uniforms. Also all staff maintaining necessary personal hygiene.
So too on the building infrastructure requirements, the centre having an optimum size room, adequately ventilated, lighted and furnished and cleanly and hygienically maintained for consultation, therapy, suitable toilets & bathrooms with facilities of shower and supply of both hot & cold water, adequately spaced dispensing room / pharmacy etc.
Regarding the equipment infrastructure and tools required, an Ayurveda Centre needs certain minimum requirements like massage tables (preferably wooden) of a specific size, Steam bath and Sauna bath facilities, dresses for the patients, utensils of clay, warming apparatus.
Like any allopathic hospital, the centre will also need facilities for sterilization of equipment and linen, BP apparatus, stethoscope, torch, examination couch/table, weighing machine, height & weight chart, screen, washbasin
In addition, any QMS implementation will require keeping of proper registers, following all statutory regulations, protocols for the safety of the patients and the staff etc.
Ayurveda Hospitals can go in for an industry specific Accreditation Standard awarded by the NABH, of the Quality Council of India.